Ian Jindal

Leadership and transformation in multichannel retail and eCommerce

Author: Ian Jindal

  • Speaking at ShopTalk, Copenhagen

    ShopTalk had their first European ‘outing’ in Copenhagen in October, with a three-day event that gathered some 2.500 delegates for three days of networking, meetings, keynotes and presentations. The IR team was there for the whole event and we were busy from dawn until (nearly the next) dawn catching up with retailers and innovative vendors…

  • Speaking at PostNord’s Ehandelsforum in Boräs, Denmark

    I was pleased to renew my co-operation with the team at Postnord’s Ehandeldsforum and travel to Boräs in Denmark to speak at their 2017 event.The venue was fantastic – a former train maintenance shed that had been converted into an event space – and the production values were extremely high. My keynote opening session was…

  • Article on ‘Silos’ in Brand Quarterly

    Thanks to Brand Quarterly for publishing my article on the challenge of ‘silos’ in retail. Charged with being simultaneously agile/flexible and stable/optimised, organisational silos were an answer to the latter, yet create a barrier to the former. In this article I discuss the balance that retail leaders must strike in order to benefit from flexibility…

  • Webwanderings for June 25th through June 26th

    These are my links for June 25th through June 26th: Coca-Cola European Partners to invest £39m in UK facility | FoodBev Media – Infrastructure and investment. Part of the ongoing IR theme that in order to success in the post-retail age you need invention, investment and integrity (less so ‘just’ innovation, which in a competitive…

  • Staff over robots – an editorial

    I’ve just had an editorial published in the Raconteur supplement in The Times, in which I argue the role of ‘carbon-based life-forms’ over and above robots. This piece was a counterpoint to the ‘store staff have no future’ debate that’s frankly ignoring the point: as retail becomes increasingly about stories and experience, it takes wonderful staff…

  • eCommerce Trends 2017 in Warsaw

    Looking forward to speaking at the upcoming eCommerce Trends Poland. This will be the fourth time I’ve spoken at the NoNoobs-organised event and there’s always been a full house and lively discussion.This time I’m taking ‘competing with/alongside Amazon’ as my theme. Amazon is of interest to Polish merchants for both the growth opportunity and the…

  • Mojo Chord – high resolution music via iTunes (avoiding the ‘red light’/44khz problem)

    You’ve probably found this since for whatever reason you simultaneously 1) use iTunes to store your music 2) have become a fan of higher-resolution music files (HD or Studio Masters) and 3) you’ve decided that your music needs a further lift with the (rather amazing) Chord Mojo.There’s no manual in the box with the Mojo…

  • Closing keynote at aDigital’s #FashTech conference in Bilbao

    At InternetRetailing we’ve know aDigital – the Spanish Association for the digital economy – for a number of years, so it was a great pleasure to be able to join them in Bilbao for their FashTech Conference on 29 November, 2016.The event was very well-attended, with some 450 delegates at any one time in an impressive…

  • InternetRetailing Conference 2016 – our 11th annual event

    I was pleased to open both www.edeliveryconference.com and www.internetretailingconference.com and welcome the usual senior gathering of multichannel professionals to our intense multi-track conference and expo.https://twitter.com/CelenyDaSilva/status/786192026412941313 #irc2016 is now open for business as our good friend @ianjindal takes to the stage pic.twitter.com/7z3XFXblf2 — Julian Wallis (@JulianWallis) October 12, 2016 @ianjindal The internetretailer Guru #irc16 #ehandel pic.twitter.com/pLAx6IFIM2…

  • Opening presentation for the International Association of Department Stores (IADS.org)

    Opening presentation for the International Association of Department Stores (IADS.org)

    I’ve long been a great fan of the IADS and have contributed in the past to their events. I was therefore particularly pleased to be invited to open their conference in London on Omnichannel/multichannel on 15 September, 2016.Department stores have been at the forefront of multichannel development in the U.K. And Europe and so it…