Ian Jindal

Leadership and transformation in multichannel retail and eCommerce

Author: Ian Jindal

  • M&S International and NRF2020 feature in Episode 16 of the RetailCraft Podcast

    M&S International and NRF2020 feature in Episode 16 of the RetailCraft Podcast

    Just released, the latest episode of the podcast in with Jamie and I chat about the NRF’s Big Show 2020 in New York, and our store tour there. We were an official podcast partner and took advantage of the booth there to do an interview with Laura Padfield, who runs strategy and development for M&S’…

  • Keynote at Oracle OpenWorld London’s retail track

    It was a pleasure to join Oracle again for a post-NRF round-up of what’s new and interesting in retail.  I spoke about my impressions of NRF, gave information on the store tour I ran, and also gave some highlights of the RetailX Top500 UK that we were about to publish… You can see the Reports…

  • Speaking at GPeC conference in Bucharest on the Top500

    Looking forward to visiting Romania for the first time to speak at the GPeC ecommerce summit in Bucharest on 27 & 28 May. Here’s the video covering what I’ll be presenting, and I’ll update later with any photos…

  • HMV – media commentary

    HMV – media commentary

    HMV announced on 28 December, 2018 that they were appointing KPMG as administrators, following  “a “tsunami” of retail challenges, including business rate levels and the move to digital”, according to Hilco, the restructuring group who rescued the retailer in 2013. This is sad news for the retail sector, and for music-lovers who remember the age…

  • Sean McKee of Schuh in episode 6 of our RetailCraft podcast

    The inimitable Sean McKee joins us ‘on the line’ for a wide-ranging chat on performance, mobile, in-store, speed and convenience… with a segue into black Friday and product development. Open, charming, knowledgeable and thought-provoking, this is certainly an episode to treasure.

  • Episode 5 of the #RetailCraft podcast is now live…

    Episode 5 of the #RetailCraft podcast is now live…

    In which we spend time in the studio with Jamie de Cesare of Orlebar Brown and Annabel Thorn of Sweaty Betty. You can subscribe to us via iTunes/Apple Podcasts via this button, or listen live via the Podbean player. Let us know your thoughts – and don’t forget to volunteer people or yourself to guest…

  • Speaking at NetcomSuisse’s “E-nnovation” event in Baden on “AI in multichannel retail”

    Speaking at NetcomSuisse’s “E-nnovation” event in Baden on “AI in multichannel retail”

    It was a pleasure to travel to Baden (not far from Zurich) to present at the E-nnovation Week (https://e-nnovationweek.com/) event. Congratulations to Carlo Terreni and his team for putting on an impressive multitrack, multiday conference and expo. I took as my theme the growing role of AI (Artificial Intelligence) in multichannel retail… what is it,…

  • “Consumerism” Megatrend – a speech at the EU’s Joint Research Centre

    “Consumerism” Megatrend – a speech at the EU’s Joint Research Centre

    I was invited to address the EU’s Joint Research Centre team as part of their series on Megatrends. I took as my theme the changes in consumerism and how they would affect not only retailers and consumption in the short term, but also the relationships between state, services, brands and commerce. It was a stimulating…

  • Speaking at STEP in Denmark on marketplaces in Europe…

    Thanks to the team at STEP for a great afternoon of digital discussion in Odense in September. They kindly did a video that sums up the sessions…https://www.instagram.com/p/BorFK3Iibas/?utm_source=ig_web_button_share_sheet

  • Keynote at Ometria conference

    It was my pleasure to open the Ometria Lifecycle conference with a keynote on ‘Connecting with the Connected Customer’ – one of my persistent themes, focused on how retailers and brands can connect effectively and profitably with demanding consumers. Taking insights from the IREU Top500 I looked at 6 challenges that retailers need to overcome…