Ian Jindal

Leadership and transformation in multichannel retail and eCommerce

Author: Ian Jindal

  • Episode 5 of the #RetailCraft podcast is now live…

    Episode 5 of the #RetailCraft podcast is now live…

    In which we spend time in the studio with Jamie de Cesare of Orlebar Brown and Annabel Thorn of Sweaty Betty. You can subscribe to us via iTunes/Apple Podcasts via this button, or listen live via the Podbean player. Let us know your thoughts – and don’t forget to volunteer people or yourself to guest […]

  • Speaking at NetcomSuisse’s “E-nnovation” event in Baden on “AI in multichannel retail”

    Speaking at NetcomSuisse’s “E-nnovation” event in Baden on “AI in multichannel retail”

    It was a pleasure to travel to Baden (not far from Zurich) to present at the E-nnovation Week (https://e-nnovationweek.com/) event. Congratulations to Carlo Terreni and his team for putting on an impressive multitrack, multiday conference and expo. I took as my theme the growing role of AI (Artificial Intelligence) in multichannel retail… what is it, […]

  • “Consumerism” Megatrend – a speech at the EU’s Joint Research Centre

    “Consumerism” Megatrend – a speech at the EU’s Joint Research Centre

    I was invited to address the EU’s Joint Research Centre team as part of their series on Megatrends. I took as my theme the changes in consumerism and how they would affect not only retailers and consumption in the short term, but also the relationships between state, services, brands and commerce. It was a stimulating […]

  • Speaking at STEP in Denmark on marketplaces in Europe…

    Thanks to the team at STEP for a great afternoon of digital discussion in Odense in September. They kindly did a video that sums up the sessions…https://www.instagram.com/p/BorFK3Iibas/?utm_source=ig_web_button_share_sheet

  • Keynote at Ometria conference

    It was my pleasure to open the Ometria Lifecycle conference with a keynote on ‘Connecting with the Connected Customer’ – one of my persistent themes, focused on how retailers and brands can connect effectively and profitably with demanding consumers. Taking insights from the IREU Top500 I looked at 6 challenges that retailers need to overcome […]

  • Speaking at ShopTalk, Copenhagen

    ShopTalk had their first European ‘outing’ in Copenhagen in October, with a three-day event that gathered some 2.500 delegates for three days of networking, meetings, keynotes and presentations. The IR team was there for the whole event and we were busy from dawn until (nearly the next) dawn catching up with retailers and innovative vendors […]

  • Speaking at PostNord’s Ehandelsforum in Boräs, Denmark

    I was pleased to renew my co-operation with the team at Postnord’s Ehandeldsforum and travel to Boräs in Denmark to speak at their 2017 event.The venue was fantastic – a former train maintenance shed that had been converted into an event space – and the production values were extremely high. My keynote opening session was […]

  • Article on ‘Silos’ in Brand Quarterly

    Thanks to Brand Quarterly for publishing my article on the challenge of ‘silos’ in retail. Charged with being simultaneously agile/flexible and stable/optimised, organisational silos were an answer to the latter, yet create a barrier to the former. In this article I discuss the balance that retail leaders must strike in order to benefit from flexibility […]

  • Webwanderings for June 25th through June 26th

    These are my links for June 25th through June 26th: Coca-Cola European Partners to invest £39m in UK facility | FoodBev Media – Infrastructure and investment. Part of the ongoing IR theme that in order to success in the post-retail age you need invention, investment and integrity (less so ‘just’ innovation, which in a competitive […]

  • Staff over robots – an editorial

    I’ve just had an editorial published in the Raconteur supplement in The Times, in which I argue the role of ‘carbon-based life-forms’ over and above robots. This piece was a counterpoint to the ‘store staff have no future’ debate that’s frankly ignoring the point: as retail becomes increasingly about stories and experience, it takes wonderful staff […]