RetailCraft 20 – “60,000 in 90 days” – Mark Wright of Fat Face and Murray Lambell of eBay UK

A bumper edition for the stifling dog-days of August!

We kick off with an in-depth chat with Mark Wright, Group Operations Director at Fat Face. Mark’s got an incredible track record in retail – online, offline and multichannel – with stints as head of trading at M&S and as Managing Director, Omnichannel and Jack Wills. His role at Fat Face covers all operations and trading and so it was interesting to get his reflections upon the lockdown, recovery and impact. Mark’s a direct and generous guest and so there’s no holding back!

After Mark we hear from Murray Lambell, the VP of Trading at eBay UK. Murray’s role is to help major retailers and brands get onto the eBay platform and there are some suprises here, with no hard sell. 27 million (yes, million) active customers on eBay are the “bait” for sellers, and Murray’s team look at what they’re are searching for, identify gaps, and then approach retailers and brands to take up that demand. Murray shares with us the partnership approach and, as if a jolt were needed this year, points out that 60,000 sellers have joined eBay in the last 90 days! Busy, busy times indeed.

Run time: 53 minutes