Category: Podcast

SISTIR is a coffee-originated gifting brand, that grew from a sisterly conversation (SIS) about coffee (Stirred) around the ideal ‘3am blend’ to power parents through that mid-night wake-up moment for a crying baby. SISTIR’s founder, Georgie Janion-Shaw, joins us in the studio and we hare about the brand’s beginnings and how the combination of branding…

Our studio chat with Kieron (Digital Director at Blackwells, part of the Waterstones group of booksellers) had a number of firsts… Not only the first podcast of 2024 (Happy New Year to one and all!) but also the first time that Georgia and I had been given gifts. In our prep for the studio session…

Ntola and Raine joined Georgia and me in the studio and reminded us just why a roundtable discussion is so much fun and enlightening! Raine – the head of digital at New Look (www.newlook.com) – talks us through how to connects with the ‘moments’ in customers’ lives, and of course the planning, data, heuristics and…

Paddy joined us in the studio with “time” clearly on his mind. Throughout our zinger-filled, high-protein chat, Paddy returned to the theme of “if you find a fix for time, you’ll see the sales”. B&Q is the £4bn-ish turnover DIY retailer that is now part of the Kingfisher PLC group (which also includes in its…

Tony Preedy is a bit of a legend at Etail Towers and has one of the most rounded and in-depth knowledge of e-commerce performance (brand, digital marketing, CRM and business models) that we know. Having run through Tony’s CV, we focus on Fruugo – its history, operation and market position. With a blend of incisive…

Some ‘summer listening’ in this episode, where we take as our theme “retailers and the arts”. There’s a long and illustrious history of retail professionals swapping the stores for galleries, but with our current digital dimension there’s still a consumer/customer/visitor/individual connection. In the studio today we have Ros Lawler, COO of the National Portrait Gallery,…

Molly Dobson is the Managing Director of Currys Business, the B2B operation of the long-established Currys brand, that covers white goods to smart devices via outdoors electricals and gaming… basically anything with a plug or voltage! See www.currys.co.uk. Molly explodes into our studio like a positive force of nature, and takes us at a gallop…

Two fresh angles that speak to the developments in multichannel retail – changes in formats, product, audience engagement and business models. Our first guest, Charlotte Fairbairn, talks us through the model of MyWardrobeHQ, the luxury-rental-subscription-white-label genre-defying multi-hyphenate business that’s carving a new path for fashion brands in the re-commerce, circular economy. We learn from Charlotte…

In our second run-and-record session from NRF 2023 in New York in January 2023, we catch up with Mike Wallwork, Head of eCommerce at Footasylum, the fast-growing destination for sneakerheads in the UK…  From a distinct, Manchester-born DNA in 2005, the business has grown rapidly online and into 66 stores. In our conversation Mike gives…

During an exceptionally busy NRF 2023 in January in New York we managed to grab some time with Gijs van Engelen, the Chief Digital Officer and member of the Board at Hunkemöller, one of the largest lingerie specialists in Europe. They have a direct site in the UK (https://www.hunkemoller.co.uk/), while also selling via retailers like…