Ian Jindal

Leadership and transformation in multichannel retail and eCommerce

RetailCraft Podcast #42 – ”Details Matter” – retail and the arts – Ros Lawler and Zia Zareem-Slade

Some ‘summer listening’ in this episode, where we take as our theme “retailers and the arts”. There’s a long and illustrious history of retail professionals swapping the stores for galleries, but with our current digital dimension there’s still a consumer/customer/visitor/individual connection.

In the studio today we have Ros Lawler, COO of the National Portrait Gallery, fresh from a multi-year reworking of the space, the interpretation and the visitor facilities. Widely hailed as a triumph, Ros reflects on an extremely varied career that spans music, publishing, retail and the arts – all, however with a distinctly digital and transformational flavour.

Zia’s retail career has been customer-focused and digital since her time in retail, consulting, then Selfridges and Fortnum & Mason. Moving to the high end of the arts market at Hauser and Wirth, as well as engaging with an inspiring and stimulating arts group in Peckham, London (Bold Tendencies) we hear of the consistent threads throughout retail and the arts – the focus on the consumer’s experience and the integrity of the product.


Run time: 40 minutes


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National Portrait Gallery: https://www.npg.org.uk/

Bold Tendencies: https://boldtendencies.com/ 

Ros’ previous visit to our studio while at Crabtree & Evelyn: https://podcasts.apple.com/us/podcast/retailcraft-08-hands-made-conversation-with-made-com/id1418542382?i=1000431732461 

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Ros Lawler: https://www.linkedin.com/in/roslawler/ 

Zia Zareem-Slade: https://www.linkedin.com/in/ziazareemslade/ 

Georgia Scott: https://www.linkedin.com/in/georgiajones1/ 

Ian Jindal: www.linkedin.com/in/ianjindal/   and www.twitter.com/ianjindal 

[ 🎙️📷 ]Recorded and engineered at Spiritland Studios, UK.

Episode photo credit: Ian Jindal ( www.instagram.com/ianjindal )