Category: Writing
-
Article on ‘Silos’ in Brand Quarterly
Thanks to Brand Quarterly for publishing my article on the challenge of ‘silos’ in retail. Charged with being simultaneously agile/flexible and stable/optimised, organisational silos were an answer to the latter, yet create a barrier to the former. In this article I discuss the balance that retail leaders must strike in order to benefit from flexibility…
-
Staff over robots – an editorial
I’ve just had an editorial published in the Raconteur supplement in The Times, in which I argue the role of ‘carbon-based life-forms’ over and above robots. This piece was a counterpoint to the ‘store staff have no future’ debate that’s frankly ignoring the point: as retail becomes increasingly about stories and experience, it takes wonderful staff…
-
Beyond Brexit: Building Retail in a new epoch
The ramifications of the British vote to leave the European Union are barely understood, but the radical implications cannot be underestimated. There are some challenging lessons, and more-challenging opportunities, to be seized as we move from bemoaning or celebrating to the realities of building a new future.THAT THE world had qualitatively changed was clear as I…
-
“Capability and Maturity” – editorial from the May 2011 edition of InternetRetailing Magazine
I’ve just published the web version of my Editorial for the May 2011 issue of our Magazine, “Capability and Maturity”.You can see it on Internet Retailing’s site here: http://www.internetretailing.net/2011/05/editorial-capability-and-maturity/ There’s also a link to the May 2011 Digital Edition of Internet Retailing Magazine (‘page turner’), also available online. In the article I mention the MSc…
-
“Planes, Trains and Automobiles” – Editorial from the January 2011 edition of InternetRetailing Magazine
I’ve just published the web version of my Editorial for the January 2011 issue of our Magazine. You can see it on Internet Retailing’s site here:http://www.internetretailing.net/2011/05/editorial-planes-trains-and-automobiles/ There’s also a link to the digital ‘page turner’ edition, also now published online.
-
“Purchandising” – Editorial from November 2010’s issue of Internet Retailing Magazine
I’ve just published the web version of my Editorial for the November 2010 issue of our Magazine. You can see it on Internet Retailing’s site here: http://www.internetretailing.net/2010/12/editorial-purchandising/ There’s also a link to the digital ‘page turner’ edition, also now published online.
-
“No more eCommerce – it’s Total Retail” – Editorial from September 2010’s issue of Internet Retailing magazine
Here’s my editorial from the September 2010 edition of Internet Retailing magazine. You can see this article in the digital edition here: http://viewer.zmags.com/publication/bd0ff4ae#/bd0ff4ae/6 We’ve long predicted that multiple channels will give way to an integrated commercial approach, but inspired by the World Cup – and not allowing his utter ignorance of football to stand in…
-
The Walpole Yearbook – article on Social Media
I recently contributed a piece to The Walpole Yearbook on Social Media. This is a publication reviewing the British luxury brands and the wider luxury market and I was pleased to be able to make a contribution. I’ve reproduced my article below since the original is in print only (and rather sumptuous, glossy print at…
-
Do stars shine brighter against a dark sky? [Editorial comment from November 2008’s Internet Retailing Magazine]
This article appeared in November 2008’s edition of Internet Retailing Magazine. After the buzz and positive atmosphere at the InternetRetailing 2008 Conference, Ian Jindal considers the role of ecommerce in a hostile and uncertain period for retailers: can etail’s star shine undimmed? There’s a stunned and bruised feeling in retail. Not so much as a…
-
Going for Gold [Editorial comment from the August 2008 Internet Retailing Magazine]
Having won a temporary pass from IR Towers to a seaside retreat with cable TV, Ian Jindal is watching Olympic synchronised diving as the rain beats against the windows and thinking of peak season…The Olympics are an extraordinary event. Not solely for the obvious (and barely-understood) commitment and expertise of the athletes but for the…