Category: Announcement
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Appointment as Trustee at The Crafts Council
I have been appointed to the Board as a Trustee at The Crafts Council. The announcement is here (along with details of the other new Trustees in this intake – Anant Sharma, Melanie Eddy and Yasmin Jones-Henry). https://www.craftscouncil.org.uk/stories/meet-the-crafts-councils-new-trustees
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M&S International and NRF2020 feature in Episode 16 of the RetailCraft Podcast
Just released, the latest episode of the podcast in with Jamie and I chat about the NRF’s Big Show 2020 in New York, and our store tour there. We were an official podcast partner and took advantage of the booth there to do an interview with Laura Padfield, who runs strategy and development for M&S’…
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Sean McKee of Schuh in episode 6 of our RetailCraft podcast
The inimitable Sean McKee joins us ‘on the line’ for a wide-ranging chat on performance, mobile, in-store, speed and convenience… with a segue into black Friday and product development. Open, charming, knowledgeable and thought-provoking, this is certainly an episode to treasure.
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Episode 5 of the #RetailCraft podcast is now live…
In which we spend time in the studio with Jamie de Cesare of Orlebar Brown and Annabel Thorn of Sweaty Betty. You can subscribe to us via iTunes/Apple Podcasts via this button, or listen live via the Podbean player. Let us know your thoughts – and don’t forget to volunteer people or yourself to guest…
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Article on ‘Silos’ in Brand Quarterly
Thanks to Brand Quarterly for publishing my article on the challenge of ‘silos’ in retail. Charged with being simultaneously agile/flexible and stable/optimised, organisational silos were an answer to the latter, yet create a barrier to the former. In this article I discuss the balance that retail leaders must strike in order to benefit from flexibility…
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Brief appearance on the BBC’s ‘Christmas at John Lewis’ documentary
Provided you didn’t blink in the wrong place you may have caught my contribution to a BBC documentary on how John Lewis prepares for Christmas. I had great fun contributing to a topic that we’ve covered ourselves – namely how the elite retailers prepare for peak. An interesting take within the programme was that #BlackFriday…
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Keynote for ScotlandIS’s eCommerce Conference
I was pleased to give the keynote address to the eCommerce Scotland Forum on 13 February in Glasgow.c270 delegates gave a very warm welcome and some direct, tough questioning – both during the Q&A and also over coffee and lunch. Event details are here: http://www.scotlandis.com/events/event-details/1190 The presentation deck is available on Slideshare: Ps258 2014 Trends…
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“Connecting with the Connected Customer” – eCommerce Trends 2014, Warsaw.
Pleased to have been invited to speak at the spring 2014 ‘eCommerce Trends’ conference in Warsaw. You can see the programme and information about the other speakers here: http://2014wiosna.ecommercetrends.pl/program The topic is “Connecting with the Connected Customer” and I’ll be covering: The digital customer is becoming more knowledgeable and more demanding. Even as retailers rush…
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Chairing ChannelAdvisor’s Catalyst EU Conference
It was my pleasure to return as Chair to Catalyst 2013, Channeladvisor’s European conference.This year the format was a mix of presentations and ‘fireside chats’ (even though we had no fire!). I had a fun session with the irrepressible Chris Poad from Amazon – candid, engaging and fun as ever, and continuing his track record…
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“Capability and Maturity” – editorial from the May 2011 edition of InternetRetailing Magazine
I’ve just published the web version of my Editorial for the May 2011 issue of our Magazine, “Capability and Maturity”.You can see it on Internet Retailing’s site here: http://www.internetretailing.net/2011/05/editorial-capability-and-maturity/ There’s also a link to the May 2011 Digital Edition of Internet Retailing Magazine (‘page turner’), also available online. In the article I mention the MSc…