Activities and Clients

I do three things that could be called “work”:

  • direct consulting for retail and publishing clients
    working at Board level on strategy and leadership development, with occasional interim, executive roles to support step-change and growth
  • developing sector skills and innovation
    via training programmes, network and peering activities and qualifications.
  • publishing
    as founder and now Editor in Chief of InternetRetailing (magazine, portal and conference) I run an influential trade title that’s been profitable since its first issue.

I build and sustain long-term, senior relationships with clients in retail, publishing and communication businesses.

Current Client engagements include

  • Boots UK (2015-16)
  • IKEA (2016)
  • Selfridges (2014-5)
  • Marks & Spencer (2012-4)
  • Screwfix

Other clients have included CoutureLab (2006-2010), Austin Reed (2007-2009), Reiss (2008), Otto UK – Grattan, Freeman, Oli (2006 – 2008), IPC Media (2007-2008), Euromoney (2008), Mothercare (2011), The British Council (since 2007-2009, establishing for them the Global Steering Board for the Online Transformation Programme), John Lewis (2011-2012), De Bijenkorf (2011-2), Camelot Group, The National Lottery (since 2012), House of Fraser and House of Fraser Wedding List (2007-2010 and 2012), Westfield Shopping Centres (UK). (2008-2011), e-consultancy (since 2006), Gant UK (2010-2011)

Publishing

InternetRetailing

InternetRetailing is the must-read trade publication for the UK and Europe’s professionals in eCommerce and Multichannel Retail.

Activities comprise:

Online portal and newsletter (47,000 subscribers) – www.internetretailing.net

Bi-monthly print magazine (10,000 verified subscribers) – http://internetretailing.net/magazine/

Annual senior-level InternetRetailing Conference (IRC) – 500 delegates and 500 visitors for an intense, 3-track executive conference and expo – www.internetretailingconference.com

InternetRetailing Expo (IRX) – 150 exhibitors and 5,000 visitors over 2 days each March at the NEC in Birmingham – www.internetretailingexpo.com

In 2012 we launched our service dedicated to the 6 steps of selling online, focused upon the rapid growth and SME sectors, eSeller, while 2016 saw the launch of eDelivery.net (focused on “S.O.L.D” – Supply chain, Operations, Logistics, Distribution) and the acquisition of Tamebay.com.

Training and sector development

Non-executive Roles:

  • Bazaarvoice, Advisory Board Member (2010 ~ 2014) – invited to contribute insights on developments in the Social Commerce space and development of the sector
  • Business Link for London. Non-executive Director, member of the Audit Committee, then R&A committee (2003-2009). Europe’s largest business support organisation, with a budget of over £40m. Operations were transferred to Serco in 2007
  • Engage, the National Association of Gallery Educators. Founding Treasurer, and served on the Board for 7 years of growth – from £30k grant to over £1m in turnover and 1,000 professional members.
  • e-mint, the Association of Online Community Professionals. Initially a mailing list I helped formalise the group and served on the inaugural committee
  • Past Board member of The Netimperative Ltd., EUBusiness Ltd. and eModeration Ltd.

Previous employments

See my LinkedIn Profile for fuller information

GROUP ECOMMERCE DIRECTOR, LITTLEWOODS, SHOPDIRECT (2004-2006)

Littlewoods and ShopDirectGroup combined were rated by Marketing as the UK’s largest privately-owned retailer with £3.3bn in sales. Here you can see details of the Littlewoods and ShopDirect online brands.

CEO, ICP EUROPE PUBLISHING PLC (2000-2004)

The online business publisher for the small business and enterprise
sectors. Brought the group to profit in 2003 and exited via trade sale in 2004. Group titles included:
BusinessEurope (archive),
Netimperative,
EUBusiness, Biotext,
Venturedome (archive)

HEAD OF ONLINE OPERATIONS, BBC (1998-2000 )

Delivering the BBC’s digital platform (online, digital and iTV). Wrote the first ISO9001 for Digital Publishing Management (BSI, 2000).

BUSINESS DEVELOPMENT DIRECTOR, THOMSON SCIENCE & PROFESSIONAL (1995-1997 )

A $100m-turnover subsidiary of The Thomson Corporation. Remit covered M&A and online.

GENERAL DIRECTOR, THE PHOTOGRAPHERS’ GALLERY (1991 TO 1995)

A registered charity promoting photography as an artform and medium of communication. Artistic Director in 1994.

ERNST & YOUNG (1987 TO 1991)


Qualifications

  • MA Oxon – English Literature and Language, Jesus College
  • ACA – Chartered Accountant (ICAEW), with first-time passes in all papers
  • CITP – Chartered IT Professional
  • FBCS – Chartered Fellow of the British Computer Society