Speaking at Gladstone’s customer event

I was pleased to provide an opening address to Gladstone’s Health and Leisure summit.

I took as my theme some of the lessons that software and services providers to the leisure sector could learn from retail, but as I worked on my presentation it was clear to me that this is not a ‘one-way street’. Gladstone provides the underpinning software for leisure centres, universities and organisations and so is at the sharp end not only of the increasingly digital customer’s demands, but also needs to provide a complex service over time – whether booking and paying for yoga lessons, or accessing your higher education college.

The Summit comprised staff, customers and sector suppliers and we had a great range of interested and challenging questions.

It was an immensely rewarding event and one where my research gave me many new perspectives.

Client: www.gladstonemrm.com

Booked via: https://www.jla.co.uk/

 

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Speaking and Chairing: IADS and SocialMediaInfluence

In a busy and extremely interesting week I was privileged to be invited to the conference of the International Association of Departments Stores (IADS.org). Frederik Nieuwenhuys (Director at FredHopper.com) and I gave the opening keynote and were invited to stay for the remainder of the conference. A really stimulating and convivial two days. The event was hosted by De Bijenkorf at their Amsterdam flagship.

I’ve written a post about the IADS conference on my blog.

Earlier in the week I chaired a session at the SocialMediaInfluence conference (conference site), organised by my friend and occasional collaborator, Matthew Yeomans (now at RadarDDB). There was a real feeling of a common interest at the day, along with much twittering, discussion about twittering and some discussion /on/ twitter… 😉

My post on the conference is on my blog.

A couple of weeks’ break from speaking now – time to concentrate on preparing the Managing Digital Teams training series that I’m running for Econsultancy.