10 years of InternetRetailing Conference

I can hardly believe that it’s 10 years since we started InternetRetailing but 14 October brings the 10th anniversary conference – www.internetretailingconference.com.

It’s a lovely lineup of speakers as ever, and our thanks go to them for their contribution to insight and inspiration in our industry.

I reflect on some of the changes in the last decade on InternetRetailing.net, here:

http://internetretailing.net/2015/08/irc-2015-interview-ian-jindal-of-internetretailing-on-how-ecommerce-has-changed-over-the-10-years-of-the-conference/

InternetRetailing Conference – 10th Annual event on 14 October, 2015

Speaking at Gladstone’s customer event

I was pleased to provide an opening address to Gladstone’s Health and Leisure summit.

I took as my theme some of the lessons that software and services providers to the leisure sector could learn from retail, but as I worked on my presentation it was clear to me that this is not a ‘one-way street’. Gladstone provides the underpinning software for leisure centres, universities and organisations and so is at the sharp end not only of the increasingly digital customer’s demands, but also needs to provide a complex service over time – whether booking and paying for yoga lessons, or accessing your higher education college.

The Summit comprised staff, customers and sector suppliers and we had a great range of interested and challenging questions.

It was an immensely rewarding event and one where my research gave me many new perspectives.

Client: www.gladstonemrm.com

Booked via: https://www.jla.co.uk/

 

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Chairing a panel at The Walpole’s Far Eastern Growth Summit on Luxury

I’m a massive fan of the work that Walpole does in creating a voice and forum for the luxury market in the UK, and especially providing a space to discuss digital developments.

I was pleased therefore to contribute once more to their events, this time by chairing the panel on digital luxury.

Ian Jindal introducing the panel discussion at The Walpole’s Fast Eastern Summit in April 2015, London

 

The panel comprised Ken Ardali, @alibaba_group ; Anson Bailey, KPMG; Thomas Crampton, Ogilvy & Mather; Adrian Moss, Demandware; and Michael Ward @harrods  #WalpoleSummit

You can see a write-up of the event here:

http://www.thewalpole.co.uk/eastern-growth-luxury-summit-2015

 

 

Keynote for ScotlandIS’s eCommerce Conference

I was pleased to give the keynote address to the eCommerce Scotland Forum on 13 February in Glasgow.

c270 delegates gave a very warm welcome and some direct, tough questioning – both during the Q&A and also over coffee and lunch.

Event details are here: http://www.scotlandis.com/events/event-details/1190

The presentation deck is available on Slideshare:

“Connecting with the Connected Customer” – eCommerce Trends 2014, Warsaw.

ian-jindal-banner-warsaw

Pleased to have been invited to speak at the spring 2014 ‘eCommerce Trends’ conference in Warsaw. You can see the programme and information about the other speakers here: http://2014wiosna.ecommercetrends.pl/program The topic is “Connecting with the Connected Customer” and I’ll be covering:

The digital customer is becoming more knowledgeable and more demanding. Even as retailers rush to catch up with eCommerce, mCommerce and multichannel, the Customer already takes this for granted. Not only do our Customers expect everything to ‘just work’, they want the best prices, the best range, the best service and – most amazing – the very best entertaining and memorable experiences. In this interactive session, Ian will consider the successful retailers in the UK and Europe and draw out 10 important trends that you should consider for your business. Covering the range of digital marketing, operations, multichannel and technology these trends will be illustrated with case studies and review of the key considerations for ADOPTION and Implementation.

Very much looking forward to my first visit to Warsaw and chatting with ecommerce and multichannel professionals in this very dynamic and fast-growing market. UPDATE: here are the slides from the session – with my thanks to everyone for such a warm welcome and great discussions.  

Morrison’s move to online grocery delivery – BBC Radio interview (Shane O’Connor show)

On 10 January, 2014 Morrisons at last joined the ‘club’ of major grocers in the UK who deliver online. Their share price and reputation had been on the receiving end of negative sentiment, and so with the launch of the pilot programme in the West Midlands I was interviewed by BBC Radio, starting with a direct question “They are so behind the game, is that going to be a problem for them [Morrisons]? Coming to the party so late?”…

My colleague at InternetRetailing, Chloe Rigby, covered the story and you can leave comments and join the debate there: http://internetretailing.net/2014/01/one-week-on-how-is-morrisons-online-grocery-service-going/

Chairing ChannelAdvisor’s Catalyst EU Conference

It was my pleasure to return as Chair to Catalyst 2013, Channeladvisor’s European conference.

This year the format was a mix of presentations and ‘fireside chats’ (even though we had no fire!).

I had a fun session with the irrepressible Chris Poad from Amazon – candid, engaging and fun as ever, and continuing his track record of never ducking a question.

Ian Jindal and Chris Poad having a ‘fireside chat’ at Catalyst 2013

I then had an equally candid and no-holds barred chat with Ashley Payne of Debenhams and Helena Risdale of Littlewoods Clearance.

Ian Jindal, Helena Risdale (Littlewoods Clearance) and Ashley Payne (Debenhams) having a ‘fireside chat’ at Catalyst 2013

Details of the event are here:

http://www.channeladvisor.com/catalyst2013/

and there’s a live-blog transcript of my chat with Mr Poad here:
http://ebaystrategies.blogs.com/ebay_strategies/2013/06/live-blogging-from-2013-catalyst-europe-amazon-fireside-chat.html

My thanks to ChannelAdvisor for their warm welcome and ever, and for the additional and generous support of my fundraising for Sonia.

“Capability and Maturity” – editorial from the May 2011 edition of InternetRetailing Magazine

I’ve just published the web version of my Editorial for the May 2011 issue of our Magazine, “Capability and Maturity”.

You can see it on Internet Retailing’s site here:

http://www.internetretailing.net/2011/05/editorial-capability-and-maturity/

There’s also a link to the May 2011 Digital Edition of Internet Retailing Magazine (‘page turner’), also available online.

In the article I mention the MSc in Internet Retailing – a commercial qualification, academically assessed and accredited.

Applications for the MSc are now being accepted for September 2011 start: information at http://econsultancy.com/uk/training/qualifications/retailing. Open evenings on 26 May (Manchester) and 14 June (London) can be booked online . You will have a chance to chat with us, the academic staff from MMU and the Econsultancy trainers, as well as speaking with current students from the first and second intakes.

“The Thick Slice” – Editorial from the March 2011 edition of InternetRetailing Magazine

I’ve just published the web version of my Editorial for the March 2011 issue of our Magazine, “The Thick Slice”.

You can see it on Internet Retailing’s site here:

http://www.internetretailing.net/2011/05/editorial-the-thick-slice/

There’s also a link to the digital ‘page turner’ edition, also now published online.