Ian Jindal

Leadership and transformation in multichannel retail and eCommerce

  • RetailCraft Podcast #39 – ”The Sneakerati” – Footasylum at NRF 2023

    RetailCraft Podcast #39 – ”The Sneakerati” – Footasylum at NRF 2023

    In our second run-and-record session from NRF 2023 in New York in January 2023, we catch up with Mike Wallwork, Head of eCommerce at Footasylum, the fast-growing destination for sneakerheads in the UK…  From a distinct, Manchester-born DNA in 2005, the business has grown rapidly online and into 66 stores. In our conversation Mike gives…

  • RetailCraft Podcast #38 – ”fits and shapes” – Hunkemöller at NRF 2023

    RetailCraft Podcast #38 – ”fits and shapes” – Hunkemöller at NRF 2023

    During an exceptionally busy NRF 2023 in January in New York we managed to grab some time with Gijs van Engelen, the Chief Digital Officer and member of the Board at Hunkemöller, one of the largest lingerie specialists in Europe. They have a direct site in the UK (https://www.hunkemoller.co.uk/), while also selling via retailers like…

  • RetailCraft Podcast #37 – ”three children in every garment” – Tern and Polarn O. Pyret

    RetailCraft Podcast #37 – ”three children in every garment” – Tern and Polarn O. Pyret

    With us in the studio were Kate, from Tern.eco and Mats who founded Polarn O. Pyret (PO.P) in the UK, recently amalgamated from master-franchisee to part of the global operation. Kate Walmsley is a pioneering retail leader who has created a platform to integrate second-hand sales into a brand’s offering, integrating the option to buy…

  • RetailCraft Podcast #36 – ”Discerning and Resourceful” – Jennifer North of Hobbycraft

    RetailCraft Podcast #36 – ”Discerning and Resourceful” – Jennifer North of Hobbycraft

    Joining us in the studio at the end of 2022, Jennifer North, Head of Digital Experience at Hobbycraft, gives us an eye-opening insight to the demanding, innovative craft and hobby market in the UK, and their multipronged and entrepreneurial position. We hear about the craft customer – artists, hobbyists, businesses and the growing “sidehustle” generation…

  • RetailCraft Podcast #35 – “Asset Management” – Ceanne Fernandes-Wong of Cocoon

    RetailCraft Podcast #35 – “Asset Management” – Ceanne Fernandes-Wong of Cocoon

    Cocoon is a London-based circular subscription service for bag lovers. Not just any old bags – high end, desirable handbags. They operate a membership model, where a subscription unlocks access to the collection and weekly drops to support maintain freshness and energy. The business blends luxury service, product experience, sustainable and circular business models and of…

  • RetailCraft 34 – ”Phenotype” – Andy Jayes of Fenwicks

    RetailCraft 34 – ”Phenotype” – Andy Jayes of Fenwicks

    Available on Apple Podcasts – https://podcasts.apple.com/us/podcast/retailcraft-34-phenotype-andy-jayes-of-fenwicks/id1418542382?i=1000588131423 Andy Jayes is a retail and digital veteran, and has earned that accolade given his background in BHS, House of Fraser, Selfridges, Virgin Megastores… along with covering the gamut of digital – from product and merchandising, via operations and development – to his current role as Digital Director at Fenwicks,…

  • RetailCraft 33 – ”The detail and the dream” – Camilla Henriksson of H&M

    RetailCraft 33 – ”The detail and the dream” – Camilla Henriksson of H&M

    Available on Apple Podcasts – https://podcasts.apple.com/us/podcast/retailcraft-33-the-detail-and-the-dream-camilla/id1418542382?i=1000571651637 Camilla Henriksson is the Global Brand Innovation Manager at H&M, as well as the Global Head of Customer Experience for their Lifestyle Brands… that should give you a clue as to just how busy Camilla is, and the range of her interests. We caught up with her fresh from the…

  • RetailCraft 32 – ”In the path of the customer” – Megan Maley of Zalando SE

    RetailCraft 32 – ”In the path of the customer” – Megan Maley of Zalando SE

    Available on Apple Podcasts – https://podcasts.apple.com/us/podcast/retailcraft-32-in-the-path-of-the-customer/id1418542382?i=1000567590519 Operating in 25 countries, with 49million active customers and featuring 5,800 brands, Zalando is a European fashion powerhouse that we’ve long tracked and admired. Megan Maley spoke at Shoptalk Europe 2022 when we launched the Global Elite 1000 report, and I invited her to share with us some of the…

  • RetailCraft 31 – ”Glass-box brands” – Provenance.org and Kingfisher PLC

    RetailCraft 31 – ”Glass-box brands” – Provenance.org and Kingfisher PLC

    Available on Apple Podcasts – https://podcasts.apple.com/us/podcast/retailcraft-31-glass-box-brands-provenance-org-and/id1418542382?i=1000555699733 Provenance provides a framework for retailers and brands to assess, monitor and communicate their sustainability, and this has progressed from a technology play (developing data and blockchain services) into “sustainability marketing technology”. We go behind the scenes with Jessi Baker, the founder and CEO, and along the way discuss the…

  • RetailCraft 30 – ”Crisp in, Crisp out?” – Pepsico and Marks and Spencer

    RetailCraft 30 – ”Crisp in, Crisp out?” – Pepsico and Marks and Spencer

    The podcast is available on Apple Podcasts – https://podcasts.apple.com/us/podcast/retailcraft-30-crisp-in-crisp-out-pepsico-and-marks/id1418542382?i=1000554116884 Two major brands discuss innovation, digital, delivery and retail. We hear from Ali Holmes, Senior Ecommerce Director at Pepsico Europe, and Megan Ludlow, Innovation Partnership at Marks & Spencer. We mentioned that Ali had featured on the cover of InternetRetailing Magazine back in 2012 and you can see…