Category Announcement

Brief appearance on the BBC’s ‘Christmas at John Lewis’ documentary

Provided you didn’t blink in the wrong place you may have caught my contribution to a BBC documentary on how John Lewis prepares for Christmas. I had great fun contributing to a topic that we’ve covered ourselves – namely how the elite retailers prepare for peak. An interesting take within the programme was that #BlackFriday had changed the ‘traditional’ Christmas peak, and further looked at the role of eCommerce ‘pure play’ giant in the competitive landscape for John Lewis.

The programme aired on 23 December, 2015, titled “Christmas Shopping Fever 2015: John Lewis and the Retail Race” and you can see it for a while on BBC iPlayer –


Ian Jindal discussing John Lewis with Cherry Healey for BBC 2's


I was really impressed with the research the team did beforehand. We had a number of phone discussions, follow-up questions and a good brief on the ‘arc’ of the show. I had a great time filming my snippets and even though it was a couple of hours the time passed really quickly. I’m sure that TV production crews forget how interesting we find the whole process! Most of the filming I do is around our events and these tend to be one-take-only commentaries. At first I thought that it was a luxury to have more time, but now I simply feel a combination of awe and sympathy at the skill and patience needed to turn hundreds of hours of footage into a coherent, brief broadcast!

My on-screen contribution comprised of a review of the customer expectations on delivery (c 0h24’) and upon the role of SEO in supporting visibility and sales at peak (c0h30’).

We’ve covered John Lewis extensively on InternetRetailing – they’re one of our “Elite” UK retailers in the InternetRetailing Top500. You can see John Lewis’ company listing as well as information on the Top500 on our site.

We also covered BlackFriday and CyberMonday with rolling, on-the-hour information on the performance of the Top23 retailers in the UK and John Lewis’ performance over peak fared well.

Ian Jindal on the BBC's documentary on John Lewis' Christmas, 2015

Keynote for ScotlandIS’s eCommerce Conference

I was pleased to give the keynote address to the eCommerce Scotland Forum on 13 February in Glasgow.

c270 delegates gave a very warm welcome and some direct, tough questioning – both during the Q&A and also over coffee and lunch.

Event details are here:

The presentation deck is available on Slideshare:

“Connecting with the Connected Customer” – eCommerce Trends 2014, Warsaw.


Pleased to have been invited to speak at the spring 2014 ‘eCommerce Trends’ conference in Warsaw. You can see the programme and information about the other speakers here: The topic is “Connecting with the Connected Customer” and I’ll be covering:

The digital customer is becoming more knowledgeable and more demanding. Even as retailers rush to catch up with eCommerce, mCommerce and multichannel, the Customer already takes this for granted. Not only do our Customers expect everything to ‘just work’, they want the best prices, the best range, the best service and – most amazing – the very best entertaining and memorable experiences. In this interactive session, Ian will consider the successful retailers in the UK and Europe and draw out 10 important trends that you should consider for your business. Covering the range of digital marketing, operations, multichannel and technology these trends will be illustrated with case studies and review of the key considerations for ADOPTION and Implementation.

Very much looking forward to my first visit to Warsaw and chatting with ecommerce and multichannel professionals in this very dynamic and fast-growing market. UPDATE: here are the slides from the session – with my thanks to everyone for such a warm welcome and great discussions.  

Chairing ChannelAdvisor’s Catalyst EU Conference

It was my pleasure to return as Chair to Catalyst 2013, Channeladvisor’s European conference.

This year the format was a mix of presentations and ‘fireside chats’ (even though we had no fire!).

I had a fun session with the irrepressible Chris Poad from Amazon – candid, engaging and fun as ever, and continuing his track record of never ducking a question.

Ian Jindal and Chris Poad having a ‘fireside chat’ at Catalyst 2013

I then had an equally candid and no-holds barred chat with Ashley Payne of Debenhams and Helena Risdale of Littlewoods Clearance.

Ian Jindal, Helena Risdale (Littlewoods Clearance) and Ashley Payne (Debenhams) having a ‘fireside chat’ at Catalyst 2013

Details of the event are here:

and there’s a live-blog transcript of my chat with Mr Poad here:

My thanks to ChannelAdvisor for their warm welcome and ever, and for the additional and generous support of my fundraising for Sonia.

“Capability and Maturity” – editorial from the May 2011 edition of InternetRetailing Magazine

I’ve just published the web version of my Editorial for the May 2011 issue of our Magazine, “Capability and Maturity”.

You can see it on Internet Retailing’s site here:

There’s also a link to the May 2011 Digital Edition of Internet Retailing Magazine (‘page turner’), also available online.

In the article I mention the MSc in Internet Retailing – a commercial qualification, academically assessed and accredited.

Applications for the MSc are now being accepted for September 2011 start: information at Open evenings on 26 May (Manchester) and 14 June (London) can be booked online . You will have a chance to chat with us, the academic staff from MMU and the Econsultancy trainers, as well as speaking with current students from the first and second intakes.

“Purchandising” – Editorial from November 2010’s issue of Internet Retailing Magazine

I’ve just published the web version of my Editorial for the November 2010 issue of our Magazine. You can see it on Internet Retailing’s site here:

There’s also a link to the digital ‘page turner’ edition, also now published online.

Masters status conferred on our retail qualification

A while ago we launched the Post-Graduate Diploma in Internet Retailing. The programme was developed, in conjunction with, to support the skills and career development of multichannel retail professionals. The qualification spans the gamut of etail activity – from buying, sourcing and category management, to online marketing by route of operations, IT and logistics.

On Tuesday we were challenged by the accreditation board of Manchester Metropolitan University to assess whether the programme was at a sufficiently high level and with a suitable supporting academic framework to be worthy of being awarded Masters status.

After three and a half hours of grilling by the panel and external assessors we were incredibly gratified to be told that we had been approved as a Masters programme.

Congratulations are due to David Bird, Director at MMU’s Business School and Craig Hanna, Training Director at, both of whom worked incredibly hard to make the programme ready for assessment.

We’ve now got to update the webpage and revise marketing materials to reflect that this is now (we think) the UK’s first and only…

“MSc in Internet Retailing”.

RetailGreen – challenges and issues in green and sustainable ecommerce

“ – challenges and issues in green and sustainable ecommerce”

I’ve been interested for a while in the tension between “retail” (encouraging customers to buy more) and sustainability or ‘green’ sentiments (encouraging people to buy less – “reduce, reuse and recycle” being the operating mantra).

There are many benefits and challenges for retailers in considering sustainability as a part of their strategy and this group on LinkedIn is a first step to exploring this topic.

Mired in conflicting claims, in questions of how far to trace and cost impacts and benefits, and struggling to reconcile customer expressed claims with their measured behaviour, we expect some lively debates!

I invite you to join the group and help shape the debate.

  1. Reduce, Reuse, Recycle – lessons for efficiency and saving in sustainable commerce

  2. The sustainable customer – market pressures on retailers to ‘go green’. Following the ‘green dollar’

  3. Profiles of companies and their green activities, tribulations or market positioning.

You can join the group directly from this link:

The European eCommerce Forum’s inaugural meeting

This first appeared as an article in Internet Retailing magazine’s July 2008 issue. A pdf of the magazine article is attached.

The inaugural meeting of the European eCommerce Forum (ECF) was held in Amsterdam in April – the culmination of four years of conversations with leading retailers. Ian Jindal and Joris Beckers, co-founders of the Forum, reflect upon the genesis of the ECF, the pressing issues in ecommerce and the next steps for the Forum as preparations start for the next meeting in London this October.

Media Futures Conference 2008

Nico Macdonald and the BBC have announced The Media Futures Conference, being…

“… a one day exploration of the dynamics and trends shaping the future of media. As well as an opportunity for lively debate, the conference will feature presentations showcasing innovative projects, showing smart thinking in practice and illustrating the scope of what is possible “

No small promise then 😉

The conference is the culmination of a year’s conversation with the BBC by Nico (of, and builds upon the regular series of Innovation Forums (fora?) and the Innovation Reading Circle (as mentioned here previously in my review of Andrew Keen’s book, Cult of the Amateur).

The website – Media Futures Conference 2008 – has information on the agenda and speakers (I’m Chairing a session on provocations).

The tickets have already sold out once so if you’re interested in attending I’d suggest you register promptly (Update: there’s also a “Waiting” list available via the ticketing page).