Category Announcement

Keynote for ScotlandIS’s eCommerce Conference

I was pleased to give the keynote address to the eCommerce Scotland Forum on 13 February in Glasgow.

c270 delegates gave a very warm welcome and some direct, tough questioning – both during the Q&A and also over coffee and lunch.

Event details are here: http://www.scotlandis.com/events/event-details/1190

The presentation deck is available on Slideshare:

“Connecting with the Connected Customer” – eCommerce Trends 2014, Warsaw.

ian-jindal-banner-warsaw

Pleased to have been invited to speak at the spring 2014 ‘eCommerce Trends’ conference in Warsaw. You can see the programme and information about the other speakers here: http://2014wiosna.ecommercetrends.pl/program The topic is “Connecting with the Connected Customer” and I’ll be covering:

The digital customer is becoming more knowledgeable and more demanding. Even as retailers rush to catch up with eCommerce, mCommerce and multichannel, the Customer already takes this for granted. Not only do our Customers expect everything to ‘just work’, they want the best prices, the best range, the best service and – most amazing – the very best entertaining and memorable experiences. In this interactive session, Ian will consider the successful retailers in the UK and Europe and draw out 10 important trends that you should consider for your business. Covering the range of digital marketing, operations, multichannel and technology these trends will be illustrated with case studies and review of the key considerations for ADOPTION and Implementation.

Very much looking forward to my first visit to Warsaw and chatting with ecommerce and multichannel professionals in this very dynamic and fast-growing market. UPDATE: here are the slides from the session – with my thanks to everyone for such a warm welcome and great discussions.  

Chairing ChannelAdvisor’s Catalyst EU Conference

It was my pleasure to return as Chair to Catalyst 2013, Channeladvisor’s European conference.

This year the format was a mix of presentations and ‘fireside chats’ (even though we had no fire!).

I had a fun session with the irrepressible Chris Poad from Amazon – candid, engaging and fun as ever, and continuing his track record of never ducking a question.

Ian Jindal and Chris Poad having a ‘fireside chat’ at Catalyst 2013

I then had an equally candid and no-holds barred chat with Ashley Payne of Debenhams and Helena Risdale of Littlewoods Clearance.

Ian Jindal, Helena Risdale (Littlewoods Clearance) and Ashley Payne (Debenhams) having a ‘fireside chat’ at Catalyst 2013

Details of the event are here:

http://www.channeladvisor.com/catalyst2013/

and there’s a live-blog transcript of my chat with Mr Poad here:
http://ebaystrategies.blogs.com/ebay_strategies/2013/06/live-blogging-from-2013-catalyst-europe-amazon-fireside-chat.html

My thanks to ChannelAdvisor for their warm welcome and ever, and for the additional and generous support of my fundraising for Sonia.

“Capability and Maturity” – editorial from the May 2011 edition of InternetRetailing Magazine

I’ve just published the web version of my Editorial for the May 2011 issue of our Magazine, “Capability and Maturity”.

You can see it on Internet Retailing’s site here:

http://www.internetretailing.net/2011/05/editorial-capability-and-maturity/

There’s also a link to the May 2011 Digital Edition of Internet Retailing Magazine (‘page turner’), also available online.

In the article I mention the MSc in Internet Retailing – a commercial qualification, academically assessed and accredited.

Applications for the MSc are now being accepted for September 2011 start: information at http://econsultancy.com/uk/training/qualifications/retailing. Open evenings on 26 May (Manchester) and 14 June (London) can be booked online . You will have a chance to chat with us, the academic staff from MMU and the Econsultancy trainers, as well as speaking with current students from the first and second intakes.

“Purchandising” – Editorial from November 2010′s issue of Internet Retailing Magazine

I’ve just published the web version of my Editorial for the November 2010 issue of our Magazine. You can see it on Internet Retailing’s site here:

http://www.internetretailing.net/2010/12/editorial-purchandising/

There’s also a link to the digital ‘page turner’ edition, also now published online.

Masters status conferred on our retail qualification

A while ago we launched the Post-Graduate Diploma in Internet Retailing. The programme was developed, in conjunction with Econsultancy.com, to support the skills and career development of multichannel retail professionals. The qualification spans the gamut of etail activity – from buying, sourcing and category management, to online marketing by route of operations, IT and logistics.

On Tuesday we were challenged by the accreditation board of Manchester Metropolitan University to assess whether the programme was at a sufficiently high level and with a suitable supporting academic framework to be worthy of being awarded Masters status.

After three and a half hours of grilling by the panel and external assessors we were incredibly gratified to be told that we had been approved as a Masters programme.

Congratulations are due to David Bird, Director at MMU’s Business School and Craig Hanna, Training Director at Econsultancy.com, both of whom worked incredibly hard to make the programme ready for assessment.

We’ve now got to update the webpage and revise marketing materials to reflect that this is now (we think) the UK’s first and only…

“MSc in Internet Retailing”.

RetailGreen – challenges and issues in green and sustainable ecommerce

“Retailgreen.eu – challenges and issues in green and sustainable ecommerce”

I’ve been interested for a while in the tension between “retail” (encouraging customers to buy more) and sustainability or ‘green’ sentiments (encouraging people to buy less – “reduce, reuse and recycle” being the operating mantra).

There are many benefits and challenges for retailers in considering sustainability as a part of their strategy and this group on LinkedIn is a first step to exploring this topic.

Mired in conflicting claims, in questions of how far to trace and cost impacts and benefits, and struggling to reconcile customer expressed claims with their measured behaviour, we expect some lively debates!

I invite you to join the group and help shape the debate.

  1. Reduce, Reuse, Recycle – lessons for efficiency and saving in sustainable commerce

  2. The sustainable customer – market pressures on retailers to ‘go green’. Following the ‘green dollar’

  3. Profiles of companies and their green activities, tribulations or market positioning.

You can join the group directly from this link:

http://www.linkedin.com/e/gis/150191/365DA86DD491

The European eCommerce Forum’s inaugural meeting

This first appeared as an article in Internet Retailing magazine’s July 2008 issue. A pdf of the magazine article is attached.

The inaugural meeting of the European eCommerce Forum (ECF) was held in Amsterdam in April – the culmination of four years of conversations with leading retailers. Ian Jindal and Joris Beckers, co-founders of the Forum, reflect upon the genesis of the ECF, the pressing issues in ecommerce and the next steps for the Forum as preparations start for the next meeting in London this October.

Media Futures Conference 2008

Nico Macdonald and the BBC have announced The Media Futures Conference, being…

“… a one day exploration of the dynamics and trends shaping the future of media. As well as an opportunity for lively debate, the conference will feature presentations showcasing innovative projects, showing smart thinking in practice and illustrating the scope of what is possible “

No small promise then ;)

The conference is the culmination of a year’s conversation with the BBC by Nico (of Spy.co.uk), and builds upon the regular series of Innovation Forums (fora?) and the Innovation Reading Circle (as mentioned here previously in my review of Andrew Keen’s book, Cult of the Amateur).

The website – Media Futures Conference 2008 – has information on the agenda and speakers (I’m Chairing a session on provocations).

The tickets have already sold out once so if you’re interested in attending I’d suggest you register promptly (Update: there’s also a “Waiting” list available via the ticketing page).

Speaking at the Buy.at “Speakeasy”

Bafta

Last Wednesday I was pleased to give the keynote at the Buy.at 5th annual “Speakeasy” event, held at 195 Piccadilly, home of the BAFTAs.

It was an eclectic gathering of a couple of hundred people: merchants, affiliates, programme managers and entrepreneurs in a very open, engaged forum.

I spend a lot of time talking to and writing about retailers and the need to engage fully with the digital, demanding customer, and so it was interesting to have an opportunity to examine the role that affiliates play in connecting products and brands with customers’ wallets.

The blend of large-traffic sites, aggregators (like MyDeco or HousetoHome who put a very professional experience design onto the feeds they receive) and very, very niche affiliates (whether MobileShop.co.uk or perfectlyshapedworld) who put retailers to shame in their focus on customers) covered the gamut of retailing.

Given that we had people from the commercial and operational sides of affiliate marketing it was also an opportunity to examine the drivers for profitability, areas of collaboration and the developing needs that affiliates will have from merchants as they seek to remain relevant to customers in an evermore-demanding marketplace.

Following some good questions (both directly, over coffee and then on the subsequent panel discussions) I met some fascinating affiliates and niche businesses who I’m sure we’ll be seeing in upcoming issues of Internet Retailing.

My thanks to the team at Buy.at for their welcome and hospitality. The event was an examplar of stakeholder communication and networking.

It’s also about the only time I’ll ever get to stand on the stage at the BAFTAs… ;)

Update: Ian Jindal’s slides from Speakesy, May 2008 – contents and images are all copyright, but you’re welcome to use with attribution.