Speaking at NetcomSuisse’s “E-nnovation” event in Baden on “AI in multichannel retail”

It was a pleasure to travel to Baden (not far from Zurich) to present at the E-nnovation Week (https://e-nnovationweek.com/) event. Congratulations to Carlo Terreni and his team for putting on an impressive multitrack, multiday conference and expo.

I took as my theme the growing role of AI (Artificial Intelligence) in multichannel retail… what is it, what are the main elements and how can we use it. I focused on AI in image-recognition and looked at examples from shelf-edge scanners to custom tailoring; checkout-free stores to product search.

If you’d like a copy of the presentation or to discuss further then do let me know.

Speaking at STEP in Denmark on marketplaces in Europe…

Thanks to the team at STEP for a great afternoon of digital discussion in Odense in September. They kindly did a video that sums up the sessions…

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Med STEP Talks about New Retail satte vi fremtidens markedspladser på dagsordenen, bl.a. sammen med den engelske ekspert i multichannel retail og ecommerce, @ianjindal ✔️🔆 Var du ikke en af de heldige, der var med, så har vores filmdrenge naturligvis sørget for et lækkert potpourri til dig her. @anarkistbeerandfoodlab var fyldt til bristepunktet med både nuværende kunder og mange nye ansigter. Et levende bevis på, at danske virksomheder i den grad er optagede af at afdække deres potentiale for New Retail og eksport til et globalt marked gennem nye platforme 👀 Har du mon styr på om din virksomhed kunne skabe vækst gennem Amazon? Tjek mere info gennem link i bio 👆🏻 #steptalk #stepmarketplaces #newretail #stepmoveyourbrand #udoverstepperne #markedspladser #amazon

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Keynote at Ometria conference

It was my pleasure to open the Ometria Lifecycle conference with a keynote on ‘Connecting with the Connected Customer’ – one of my persistent themes, focused on how retailers and brands can connect effectively and profitably with demanding consumers. Taking insights from the IREU Top500 I looked at 6 challenges that retailers need to overcome in order to succeed.

Congratulations to Ometria on a full house, great organisation and an a fantastic vibe to the day. Looking forward to our upcoming collaboration on White Papers and continuing this thread of conversation.

See Ometria and details of Lifecycle 2017.

 

 

Speaking at ShopTalk, Copenhagen

ShopTalk had their first European ‘outing’ in Copenhagen in October, with a three-day event that gathered some 2.500 delegates for three days of networking, meetings, keynotes and presentations. The IR team was there for the whole event and we were busy from dawn until (nearly the next) dawn catching up with retailers and innovative vendors from Europe and the US.

I gave a speech on the final day with six lessons from the IREU Top500 ranking of Europe’s multichannel retailers, brands and ecommerce pureplays.

You can see more about the IREU here: www.internetretailing.net/ireu and about ShopTalk here: www.shoptalk.com

 

Speaking at PostNord’s Ehandelsforum in Boräs, Denmark

I was pleased to renew my co-operation with the team at Postnord’s Ehandeldsforum and travel to Boräs in Denmark to speak at their 2017 event.

The venue was fantastic – a former train maintenance shed that had been converted into an event space – and the production values were extremely high.

My keynote opening session was a Q&A and I was grilled, supported and made to look sensible by the excellent chairing of the day’s host, Beata Wickbom.

Jessie Baker speaking on Blockchain

Article on ‘Silos’ in Brand Quarterly

Thanks to Brand Quarterly for publishing my article on the challenge of ‘silos’ in retail. Charged with being simultaneously agile/flexible and stable/optimised, organisational silos were an answer to the latter, yet create a barrier to the former. In this article I discuss the balance that retail leaders must strike in order to benefit from flexibility as well as efficiency.

The Eternal Battle In Multichannel Retail: Flexibility Vs Efficiency

 

Webwanderings for June 25th through June 26th

These are my links for June 25th through June 26th:

  • Coca-Cola European Partners to invest £39m in UK facility | FoodBev Media – Infrastructure and investment. Part of the ongoing IR theme that in order to success in the post-retail age you need invention, investment and integrity (less so ‘just’ innovation, which in a competitive sector is widespread).
  • Edge Cases For Self Driving Cars – Rodney Brooks
  • The key to jobs in the future is not college but compassion | Aeon Essays – Twin argument of ‘caring/emotional’ work in the future and the fact that never-ending education is not a solution. Example being an overqualified doctor working 80 hours a week, but lacking empathy… when AI can diagnose more effectively where is the new value?”The US economists W Norton Grubb and Marvin Lazerson call the belief in more schooling as the solution to every labour problem the ‘education gospel’. As Grubb argued in a 2005 talk, having more education tends to help individuals find better work, but that doesn’t make schooling a good overall economic strategy. In fact, he said, 30 to 40 per cent of workers in developed countries already have more education than their jobs demand.”
  • Opinion | The Real Threat of Artificial Intelligence – “Service jobs of love” and ‘strength negate strength’. The impact of AI will concentrate power in the hands of the us and china, and leave only ’emotional’ and interface jobs.
    Interesting article.
    Note too the characterisation of current AI as ‘spreadsheets on steroids’ – main point being that solutions are domain- and purpose-specific at present, not overarching ‘intelligence’.

Staff over robots – an editorial

I’ve just had an editorial published in the Raconteur supplement in The Times, in which I argue the role of ‘carbon-based life-forms’ over and above robots. This piece was a counterpoint to the ‘store staff have no future’ debate that’s frankly ignoring the point: as retail becomes increasingly about stories and experience, it takes wonderful staff (not just wonderful robots) to bring this to life…

https://www.raconteur.net/business/people-our-staff-standing-on-the-shoulders-of-robots-and-digital-capabilities-are-the-future-of-e-commerce

eCommerce Trends 2017 in Warsaw

Looking forward to speaking at the upcoming eCommerce Trends Poland. This will be the fourth time I’ve spoken at the NoNoobs-organised event and there’s always been a full house and lively discussion.

This time I’m taking ‘competing with/alongside Amazon’ as my theme. Amazon is of interest to Polish merchants for both the growth opportunity and the threat. Even though Allegro.pl is a pan-European powerhouse of a marketplace, somehow the encroachment of Amazon is seen more as a threat. In my presentation I’ll look at the areas for merchants to sustain their independence, to work with Amazon and thrive in a multichannel world.

http://2017.ecommercetrends.pl/

 

eCommerce Poland 2017 – Ian Jindal – Selling in an Amazon Age