Ian Jindal

Leadership and transformation in multichannel retail and eCommerce

Month: February 2017

  • Staff over robots – an editorial

    I’ve just had an editorial published in the Raconteur supplement in The Times, in which I argue the role of ‘carbon-based life-forms’ over and above robots. This piece was a counterpoint to the ‘store staff have no future’ debate that’s frankly ignoring the point: as retail becomes increasingly about stories and experience, it takes wonderful staff…

  • eCommerce Trends 2017 in Warsaw

    Looking forward to speaking at the upcoming eCommerce Trends Poland. This will be the fourth time I’ve spoken at the NoNoobs-organised event and there’s always been a full house and lively discussion.This time I’m taking ‘competing with/alongside Amazon’ as my theme. Amazon is of interest to Polish merchants for both the growth opportunity and the…