Staff over robots – an editorial

I’ve just had an editorial published in the Raconteur supplement in The Times, in which I argue the role of ‘carbon-based life-forms’ over and above robots. This piece was a counterpoint to the ‘store staff have no future’ debate that’s frankly ignoring the point: as retail becomes increasingly about stories and experience, it takes¬†wonderful staff (not just wonderful robots) to bring this to life…

https://www.raconteur.net/business/people-our-staff-standing-on-the-shoulders-of-robots-and-digital-capabilities-are-the-future-of-e-commerce

eCommerce Trends 2017 in Warsaw

Looking forward to speaking at the upcoming eCommerce Trends Poland. This will be the fourth time I’ve spoken at the NoNoobs-organised event and there’s always been a full house and lively discussion.

This time I’m taking ‘competing with/alongside Amazon’ as my theme. Amazon is of interest to Polish merchants for both the growth opportunity and the threat. Even though Allegro.pl is a pan-European powerhouse of a marketplace, somehow the encroachment of Amazon is seen more as a threat. In my presentation I’ll look at the areas for merchants to sustain their independence, to work¬†with Amazon and thrive in a multichannel world.

http://2017.ecommercetrends.pl/

 

eCommerce Poland 2017 – Ian Jindal – Selling in an Amazon Age