At InternetRetailing we’ve been working with the Royal Mail a good deal this year on a number of projects, research activity etc and so I was pleased to be able to speak at their Multichannel Retail Insight Day on 6 May 2009.
The event brought together the retail specialists within Royal Mail to discuss changes in the industry and I was able to cover some of the demands that the sophisticated UK internet shopper is placing upon retailers, along with some of the approaches that the UK’s leading multichannel specialists are taking to set themselves apart.
Thanks to the team at RM for their kind welcome. Sadly, no slides from this engagement since it was a confidential briefing, but we touched on many topics that I think we’ll be returning to in InternetRetailing after our October conference.