HMV – media commentary

HMV announced on 28 December, 2018 that they were appointing KPMG as administrators, following  “a “tsunami” of retail challenges, including business rate levels and the move to digital”, according to Hilco, the restructuring group who rescued the retailer in 2013.

This is sad news for the retail sector, and for music-lovers who remember the age of dominance of HMV and Virgin Megastores (who at the time were challenging HMV as the ‘traditional giant’). 

Hilco mention a ‘tsunami’ and I think that this is the key point. No one factor killed off HMV – not digital downloads, not rates, not changes in consumption and the music industry… Rather, these factors have all been accelerating and working in unison. 

This is the inflexion point where a slope turns into a cliff.

I was invited to comment on the news both on Sky News and on LBC that evening and my clips are below.

For information, here’s the PDF case study from Hilco’s site to show how 5 years is a long time in retail, as well as to hope that there’ll be a further incarnation for HMV in 2019…

HMV commentary – Sky News, 28 December, via Skype

Speaking at NetcomSuisse’s “E-nnovation” event in Baden on “AI in multichannel retail”

It was a pleasure to travel to Baden (not far from Zurich) to present at the E-nnovation Week (https://e-nnovationweek.com/) event. Congratulations to Carlo Terreni and his team for putting on an impressive multitrack, multiday conference and expo.

I took as my theme the growing role of AI (Artificial Intelligence) in multichannel retail… what is it, what are the main elements and how can we use it. I focused on AI in image-recognition and looked at examples from shelf-edge scanners to custom tailoring; checkout-free stores to product search.

If you’d like a copy of the presentation or to discuss further then do let me know.

“Consumerism” Megatrend – a speech at the EU’s Joint Research Centre

I was invited to address the EU’s Joint Research Centre team as part of their series on Megatrends. I took as my theme the changes in consumerism and how they would affect not only retailers and consumption in the short term, but also the relationships between state, services, brands and commerce. It was a stimulating opportunity to take the last four years of IREU Top500 research, the ongoing changes and disruptions in our industry and place these in the context of social and scientific policy-making.

The JRC’s base is in Ispra, high in the mountains, on the site of a former nuclear research centre… The setting is very ‘James Bond’ – massive security (a well-dressed, very serious nuclear police force!) and then a campus that blends the look of a modern high school with a moonbase. I was expecting solid concrete blast doors but – although the reactor is still in use for research – the environment was serious rather than max security.

The welcome was exceptional and I was treated to a tour of the information centre where you could see not only the major workstream of the EU policymakers, but also the contributing science to assess and support those goals. It is a multidisciplinary and multinational place.

After my presentation I spent a couple of hours in the electric vehicle testing unit, seeing how electric cars are tested, safety is assured and the impact on the national grids are calculated. Not only is each vehicle charger tested for how it (alone and in concert) can affect the grid, but how the grid’s flux and stress will affect each one. I’ve attached a photo of one of the test rooms that checks for electro-magnetic emissions during charging, rest, load… 

It was a fascinating day where I was met with enthusiasm, patience (as things were explained to me) and a clear passion for their role – ensuring that decision-making and policy are based on the very best evidential and practical base.

You can read more about the JRC on their rather understated website: https://ec.europa.eu/jrc/en/about/jrc-site/ispra.

I can’t share my slides but I will be digging into these themes in our webinar series to support the IREU Top500 throughout 2019.

My “VIP for a day” badge 😉
I have never been a poster before… 
Ian Jindal presenting Megatrends of consumerism
Panorama of the EV testing laboratory at the JRC

Speaking at STEP in Denmark on marketplaces in Europe…

Thanks to the team at STEP for a great afternoon of digital discussion in Odense in September. They kindly did a video that sums up the sessions…

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Med STEP Talks about New Retail satte vi fremtidens markedspladser på dagsordenen, bl.a. sammen med den engelske ekspert i multichannel retail og ecommerce, @ianjindal ✔️🔆 Var du ikke en af de heldige, der var med, så har vores filmdrenge naturligvis sørget for et lækkert potpourri til dig her. @anarkistbeerandfoodlab var fyldt til bristepunktet med både nuværende kunder og mange nye ansigter. Et levende bevis på, at danske virksomheder i den grad er optagede af at afdække deres potentiale for New Retail og eksport til et globalt marked gennem nye platforme 👀 Har du mon styr på om din virksomhed kunne skabe vækst gennem Amazon? Tjek mere info gennem link i bio 👆🏻 #steptalk #stepmarketplaces #newretail #stepmoveyourbrand #udoverstepperne #markedspladser #amazon

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Keynote at Ometria conference

It was my pleasure to open the Ometria Lifecycle conference with a keynote on ‘Connecting with the Connected Customer’ – one of my persistent themes, focused on how retailers and brands can connect effectively and profitably with demanding consumers. Taking insights from the IREU Top500 I looked at 6 challenges that retailers need to overcome in order to succeed.

Congratulations to Ometria on a full house, great organisation and an a fantastic vibe to the day. Looking forward to our upcoming collaboration on White Papers and continuing this thread of conversation.

See Ometria and details of Lifecycle 2017.

 

 

Speaking at ShopTalk, Copenhagen

ShopTalk had their first European ‘outing’ in Copenhagen in October, with a three-day event that gathered some 2.500 delegates for three days of networking, meetings, keynotes and presentations. The IR team was there for the whole event and we were busy from dawn until (nearly the next) dawn catching up with retailers and innovative vendors from Europe and the US.

I gave a speech on the final day with six lessons from the IREU Top500 ranking of Europe’s multichannel retailers, brands and ecommerce pureplays.

You can see more about the IREU here: www.internetretailing.net/ireu and about ShopTalk here: www.shoptalk.com

 

Speaking at PostNord’s Ehandelsforum in Boräs, Denmark

I was pleased to renew my co-operation with the team at Postnord’s Ehandeldsforum and travel to Boräs in Denmark to speak at their 2017 event.

The venue was fantastic – a former train maintenance shed that had been converted into an event space – and the production values were extremely high.

My keynote opening session was a Q&A and I was grilled, supported and made to look sensible by the excellent chairing of the day’s host, Beata Wickbom.

Jessie Baker speaking on Blockchain

Article on ‘Silos’ in Brand Quarterly

Thanks to Brand Quarterly for publishing my article on the challenge of ‘silos’ in retail. Charged with being simultaneously agile/flexible and stable/optimised, organisational silos were an answer to the latter, yet create a barrier to the former. In this article I discuss the balance that retail leaders must strike in order to benefit from flexibility as well as efficiency.

The Eternal Battle In Multichannel Retail: Flexibility Vs Efficiency